How to Track Your Package
- Log In to Your Account:
- Visit the Sneakers X website and log in to your account.
- Go to “My Orders”:
- Navigate to the “My Orders” section to view a list of your recent purchases.
- Select Your Order:
- Click on the order you want to track to access detailed information, including the tracking number and courier information.
- Track Your Shipment:
- Use the provided tracking number to check the status of your shipment directly on the courier’s website. A direct link will be available for your convenience.
- Log In to Your Account:
What Information Can I See?
When tracking your package, you will be able to see:
- The current location of your package.
- Estimated delivery date.
- Delivery status (e.g., “In Transit,” “Out for Delivery,” or “Delivered”).
When Will I Receive Tracking Details?
- You will receive a dispatch confirmation email or SMS once your order has been shipped. This message will include your tracking number and a link to the courier’s tracking page.
Frequently Asked Questions
Q: What if I haven’t received a tracking number?
- Tracking numbers are sent after your order is dispatched. If you haven’t received one within 48 hours of placing your order, please contact our support team for assistance.
Q: My tracking information isn’t updating. What should I do?
- Sometimes tracking updates can be delayed due to courier processing. If no updates appear after 48 hours, contact our support team for help.
Q: What if my package is lost or delayed?
- If you suspect your package is lost or significantly delayed, please contact our support team immediately so we can investigate with the courier.
Need Help? Contact Us
If you have questions or concerns about tracking your package, our customer support team is here to assist you.
- Email: support@sneakersx.co.za
- Phone: +27 618 248 541
- Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM
Thank you for shopping with Sneakers X! We’re here to ensure you receive your order quickly and hassle-free.
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