At Sneakers X, we are committed to providing a seamless and exclusive shopping experience for all our valued customers. Below, you’ll find essential information about our policies, delivery services, and membership benefits.
In-Store Pickup Policy
For security and exclusivity reasons, in-store pickups are only available to customers who meet one of the following criteria:
- Sneakers X Membership Card Holders – Enjoy exclusive perks, including store pickup and early access to new arrivals.
- Approved Customers – Customers who have been verified and approved by our team can also enjoy in-store pickups.
Note: If you’re a new customer, you must use our online shopping and delivery services. We encourage you to explore our membership program to access additional benefits, including in-store pickups.
Free Delivery Options
We strive to make shopping with Sneakers X as convenient as possible, which is why we offer free delivery based on your location and order value:
- Within Johannesburg: Free delivery for orders over R1500.
- Nationwide (South Africa): Free delivery for orders over R2700.
For orders below these amounts, a small delivery fee will be calculated at checkout based on your location.
How to Become a Member or Approved Customer
Interested in unlocking more benefits? Here’s how:
- Membership Program: Join our exclusive Sneakers X Membership Club. Members receive a physical membership card, access to exclusive sales, and the ability to pick up orders in-store.
- Approved Customers: Reach out to our team to begin the approval process. This involves verifying your customer details to ensure eligibility for in-store services.
For more information on how to apply, visit our Membership & Approvals page or contact customer support.
Frequently Asked Questions
Q: Can I shop without being a member or approved customer?
Yes! All new customers are welcome to shop online, and we’ll deliver your order straight to your doorstep.
Q: How long does delivery take?
- Johannesburg Orders: Delivery is typically completed within 3-4 Business Hours.
- Nationwide Orders: Delivery times vary based on location but usually range from 1–3 business days.
Q: How do I qualify for free delivery?
Your cart must meet the minimum spend of R1500 (Johannesburg) or R2700 (South Africa-wide) to qualify for free delivery.
No products in the cart.