How Do Rewards Work?
Weekly Rewards
- Every week, active members and weekly customers receive exclusive rewards. These may include discounts, free shipping vouchers, or early access to new collections.
Month-End Rewards
- At the end of each month, members and loyal customers are eligible for additional rewards, such as:
- Bonus discounts on your next purchase.
- Cashback offers.
- Invitations to special events and promotions.
- At the end of each month, members and loyal customers are eligible for additional rewards, such as:
Eligibility
- Members: Automatically qualify for rewards as part of your membership benefits.
- Weekly Customers: Qualify by making purchases every week.
How to View and Redeem Your Rewards
Log In to Your Account:
- Access your Sneakers X account via the website.
Navigate to the “Rewards” Section:
- Go to your account dashboard and click on the “Rewards” tab to view your current rewards.
Redeem Your Rewards:
- Select a reward you’d like to use and follow the prompts to apply it to your next purchase.
Track Expiry Dates:
- Ensure you use your rewards before they expire. Expiry dates will be listed in your rewards dashboard.
Types of Rewards You Can Earn
- Discounts: Save on your next order with percentage or fixed-amount discounts.
- Free Shipping: Enjoy free delivery on qualifying orders.
- Exclusive Access: Be the first to shop new arrivals and limited-edition sneakers.
- Cashback: Earn cashback on qualifying purchases to use on future orders.
Frequently Asked Questions
Q: How do I qualify for weekly rewards?
- Simply make at least one purchase every week to qualify for that week’s rewards.
Q: When will I receive my rewards?
- Weekly rewards are issued every Friday. Month-end rewards are issued on the last day of the month.
Q: Can I combine multiple rewards in one purchase?
- Most rewards cannot be combined; however, you can apply one reward per order. Check the reward details for specific terms.
Q: Do rewards expire?
- Yes, rewards have an expiry date. Weekly rewards are typically valid for 7 days, while month-end rewards are valid for up to 30 days.
Need Help? Contact Us
If you have questions about your rewards or need assistance redeeming them, our customer support team is here to help:
- Email: support@sneakersx.co.za
- Phone: +27 618 248 541
- Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM
Thank you for being part of the Sneakers X community! We’re thrilled to reward your loyalty and look forward to serving you with more exciting benefits.
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