Shipping rates for buyers

Local Shipping Rates (South Africa)

For local orders within South Africa, we partner with Courier Guy to deliver your items. The shipping costs depend on your location and the size/weight of your order. Here’s an overview of our local shipping rates:

1. Orders within Johannesburg

   • Delivery within Johannesburg is typically R100–R150 depending on the size and weight of your order.
   • Free Delivery: Orders over R1500 qualify for free delivery within Johannesburg.

2. Orders Outside Johannesburg (Across South Africa)

   • For orders shipped outside of Johannesburg but within South Africa, the shipping cost will vary depending on the delivery destination.
   • The typical rate for shipping to other provinces ranges from R150 to R250, but larger or heavier orders may incur higher fees.
   • Free Delivery: Orders over R2700 qualify for free delivery across South Africa.

3. Courier Guy Delivery Timeline

   • Delivery within Johannesburg typically takes 2–5 business hours.
   • Delivery outside Johannesburg (to other provinces) generally takes 5–7 business days.

International Shipping Rates

For international buyers, we ship globally using DHL or FedEx, two of the most reliable international couriers. Shipping fees vary based on the destination country and the size/weight of the order.

1. International Shipping Costs

   • Asia (China, Japan, etc.): Shipping rates start from R600–R1000 depending on the weight and destination.
   • Europe (UK, Germany, etc.): Shipping rates start from R800–R1200.
   • United States: Shipping rates typically range from R1000–R1500.
   • Middle East (Dubai, etc.): Shipping rates range from R700–R1100.
   • Malaysia: Shipping rates generally range from R500–R900.

2. Special Orders from Overseas

   • If you are placing a special order that is sourced from overseas (e.g., China, Japan, the US, or the UK), please note that these orders may take 10–13 business days for delivery after payment, as they are sourced and shipped internationally.

Shipping Timeline for International Orders

1. DHL/FedEx Delivery Times

   • For international orders, delivery times typically range from 5 to 10 business days after dispatch, depending on the destination country and any customs processing.
   • Special orders may take longer, especially for countries with stricter customs regulations.

2. Tracking Your International Order

   • Once your international order is shipped, you will receive tracking information via email so you can monitor your package as it makes its way to you.

Shipping Options and Additional Services

• Expedited Shipping: For urgent orders, expedited shipping may be available at an additional cost. Please contact our customer service team for more details on faster shipping options.
• Insurance: Shipping insurance is available for both local and international orders at an additional fee. This ensures that your order is protected in case of loss or damage during transit. Please contact us to add insurance to your order.

Frequently Asked Questions

Q: Can I get free shipping on my international order?

• Currently, free shipping is only available for local orders within South Africa. International orders are subject to the rates listed above based on the destination country.

Q: How are shipping costs calculated?

• Shipping costs are calculated based on the weight and size of your order, as well as the delivery destination. For more precise shipping costs, you can check the shipping fees at checkout or contact our support team.

Q: Can I change the shipping method after placing my order?

• Unfortunately, once an order is placed, the shipping method cannot be changed. However, you can contact us immediately if you wish to upgrade to expedited shipping or add insurance.

Q: Why do international orders take longer to arrive?

• International orders may take longer due to factors such as customs clearance, longer transit times, and international shipping regulations. We provide estimated delivery times, but these may vary based on your location.

Need Help with Shipping? Contact Us

If you have any questions or need assistance with shipping, our customer support team is here to help:

• Email: support@sneakersx.co.za
• Phone: +27 618 248 541
• WhatsApp: +27 618 248 541 (for updates and support)
• Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM

We’re here to help you with any shipping inquiries or concerns, so feel free to reach out!