Delivery date options for buyers

Standard Delivery Timeframes

1. Local Orders within Johannesburg

   • For orders within Johannesburg, delivery is typically completed within 2–5 business hours after payment is confirmed.

2. Local Orders Across South Africa

   • For orders outside of Johannesburg but within South Africa, delivery usually takes between 1–3 business days, depending on the delivery address.

3. International Orders

   • For international orders from overseas suppliers (China, Japan, the UK, the United States, Dubai, or Malaysia), the delivery time can vary based on the location and availability of the items.
   • Special Orders: If your order includes special items that need to be ordered overseas, please note that these can take 10–13 business days to be delivered after payment is received, as they are sourced and shipped internationally. This longer delivery time accounts for the processing and shipping time required to fulfill overseas orders.

How Delivery Dates Are Determined

The delivery date for your order will be based on several factors:

1. Item Availability

   • In-stock items will be shipped immediately, and the delivery date will be based on the standard shipping times above.
   • Special orders (items ordered overseas) require additional time for sourcing and shipping, which is why these orders take 10–13 business days after payment.

2. Payment Confirmation

   • Delivery timelines are calculated from the date your payment is confirmed. For any payment method (bank transfer, PayPal, or card), your order will only be processed after the payment is successfully completed and cleared.

3. Shipping Location

   • Delivery times can also vary depending on where you are located. Johannesburg orders are faster, while orders in other parts of South Africa or internationally may take a little longer.

Delivery Date Notifications

Once your order is processed, you’ll receive an estimated delivery date based on the information above. You’ll also be sent a confirmation email with tracking details once your order has been shipped. This allows you to monitor your order and stay updated on its progress.

Tracking Your Order

You can track your order’s delivery status at any time using the tracking information provided in the shipping confirmation email. If your order includes both local and special items, we’ll notify you of the combined delivery date once everything is ready for shipment.

Frequently Asked Questions

Q: How long will it take for my special order to arrive?

• Special orders sourced from overseas typically take 10–13 business days to be delivered after payment, due to the time needed for international shipping and customs clearance.

Q: Can I choose a specific delivery date?

• While we aim to deliver within the timeframes above, specific delivery dates cannot always be guaranteed. However, we will send you updates with tracking information once your order is shipped, so you can track its progress.

Q: Why does my special order take longer to arrive?

• Special orders are sourced from international suppliers, which means they need to be shipped to us before we can deliver them to you. This additional processing and shipping time accounts for the longer delivery period of 10–13 business days.

Q: Can I cancel or modify my order if it takes too long?

• Once an order has been processed, especially for special orders, cancellations or modifications are not always possible. If you have concerns about delivery times, please contact us as soon as possible, and we will do our best to assist you.

Need Help with Delivery Dates? Contact Us

If you have any questions or need assistance with your delivery options, our customer service team is here to help:

• Email: support@sneakersx.co.za
• Phone: +27 618 248 541
• WhatsApp: +27 618 248 541 (for updates and support)
• Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM

We’re here to ensure your order arrives as smoothly and quickly as possible!