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Everything you need to know about the product and billing.
Once your order is shipped, you’ll receive a confirmation email/Whatsapp Text with a tracking number and a link to track your package.
Delays can happen due to shipping carrier issues, holidays, or unexpected circumstances. Please use the tracking link to check the latest status. If your order is significantly delayed, contact our support team at sneakersxza@gmail.com or call us at +27618248541 for assistance.
If you didn’t receive a tracking number, check your spam or junk email folder. Still can’t find it? Contact our support team, and we’ll assist you in locating your tracking details.
If your order is lost or arrives damaged, please contact us immediately with your order details and photos of the damage (if applicable). We’ll investigate and resolve the issue promptly.
Delivery times vary based on your location and shipping option selected. Estimated delivery times are provided during checkout and in your order confirmation email.
We are excited to partner with influencers who align with our brand values and can help showcase our unique sneaker collection! Sneakers X is looking for influencers with a minimum of 20k authentic followers and high engagement rates to join our influencer program.
If you’re interested in this exciting opportunity, please DM us or email [your email] with the following:
- A brief introduction about yourself and your brand.
- Your Instagram handle and audience engagement stats.
- Examples of previous collaborations.
- Create engaging posts and stories showcasing Sneakers X products.
- Tag our official Instagram account in all posts and stories.
- Share authentic content that resonates with your audience and demonstrates your genuine love for Sneakers X.
- A commitment to a minimum of 2-3 posts or stories per month.
At Sneakers X, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 14 days of delivery for a refund or exchange.
- Items must be unused, in original condition, and in their original packaging.
- The product must not have been worn or damaged, and the box should not be damaged.
To return an item, follow these steps:
- Contact our customer service team at [customer service email] to initiate the return.
- You will receive a return label and instructions on how to send back your product.
- Pack the item securely and send it back via the recommended shipping method.
Yes, you can exchange your item for a different size or color. Please return the item following the return process and place a new order for the exchange.
We process orders quickly to ensure fast shipping, so we cannot guarantee that changes can be made once an order is placed. However, if you need to make an address change, please contact us immediately at sneakersxza@gmail.com and we’ll do our best to accommodate your request.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to check the status of your shipment directly on the carrier’s website.
Any applicable taxes and shipping fees will be calculated and displayed during the checkout process. Additional charges may apply based on your shipping address and the selected shipping method. Please review all charges before completing your purchase.
Shipping fees depend on your location and the shipping method you select during checkout. We offer both standard and expedited shipping options, and the costs will be displayed before you complete your order.
If you haven’t received an order confirmation email, please check your spam or junk folder. If you still can’t find it, contact us at sneakersza@gmail.com with your name and order details, and we will assist you. If the charge appears on your statement, your order was likely processed.
If you have any billing-related questions or concerns, please contact our customer service team at [customer service email], and we’ll be happy to assist you.
You can update your billing information in your account settings before completing your purchase. If your order has already been placed, we cannot modify your billing information, but we can assist you with future orders. Please contact our customer service team