Cancel an order

Yes, you can cancel your order, but the process depends on the status of your order:

Before Dispatch: Orders can be canceled free of charge if they have not yet been dispatched.
After Dispatch: Once an order has been shipped, cancellation is no longer possible. You will need to follow the return process after receiving the item(s).

Log In to Your Account:
- Visit the Sneakers X website and log in to your account.
Go to “My Orders”:
- Navigate to the “My Orders” section and locate the order you wish to cancel.
Request Cancellation:
- If the order is still eligible for cancellation (status: “Processing” or “Pending”), click on the “Cancel Order” button.
Contact Customer Support (if the option is unavailable):
- If you cannot cancel your order online, reach out to our customer support team immediately via:
  - Email: support@sneakersx.co.za
  - Phone: +27 618248541

Before Dispatch: No cancellation fees apply.
After Dispatch: If the order has already been dispatched, you will need to wait for the item to arrive and initiate a return. Return shipping fees may apply.

Payment Refund: Refunds for canceled orders are processed within 7–10 business days after the cancellation is confirmed.
Payment Method: The refund will be credited back to your original payment method.

Q: How do I know if my order has been dispatched?

You will receive a dispatch confirmation email or SMS with tracking details once your order has been shipped.

Q: Can I modify my order instead of canceling it?

Currently, we do not support order modifications. If you need to make changes, you will need to cancel the existing order and place a new one.

Q: What happens if my cancellation request is rejected?

If the cancellation request is rejected because the order has already been dispatched, you can still initiate a return once you receive the item(s).

Orders & Purchases