Getting Paid

For Vendors or Partners

If you’re a vendor or partner providing products or services to Sneakers X, we ensure a straightforward payment process once the required conditions are met. Here’s how getting paid works for you:

1. Payment Process for Vendors

   • We process payments for vendors once we’ve received the products and completed the necessary quality checks. Payment will be sent to the provided bank account or PayPal details.
   • Bank Transfers: Payments are processed through bank transfer within 5-7 business days after the approval and quality checks.
   • PayPal: Payments through PayPal will be completed within 3-5 business days.
   • Visa/Mastercard: For vendors accepting card payments, payments are processed within 5-10 business days.

2. Payment Requirements

   • To ensure timely payments, please ensure that all invoicing and payment details (bank account or PayPal) are submitted correctly.
   • Any issues with your account details or product delivery will result in delays, so please ensure everything is accurate and complete.

For Customers Making Payments

If you’re a customer making a purchase from Sneakers X, here’s how the payment process works:

1. Available Payment Methods

   • We accept Bank Transfers, PayPal, and Mastercard/Visa cards for all purchases.
   • Once you complete the payment, we will process your order and provide you with tracking information once the items have been dispatched.

2. Payment Confirmation

   • After placing your order, you will receive a confirmation email with the payment details. Once your payment has been confirmed, your order will be processed for shipment.
   • If your payment is delayed or failed, our team will contact you to resolve the issue. If the payment is not received within the given time frame, the order may be canceled.

Payment for Refunds

In cases of refunds (for faulty items, order cancellations, etc.), we aim to process the refunds as quickly as possible. Refunds will be sent using the same payment method used for the original order:

• Bank Transfer Refunds: Refunds processed through bank transfers can take up to 5-7 business days.
• PayPal Refunds: Refunds through PayPal will generally be completed within 3-5 business days.
• Card Payments: Refunds to Mastercard/Visa cards may take 5-10 business days, depending on your bank’s processing times.

Payment Disputes or Issues

If you experience any issues with your payment, such as incorrect charges, payment failures, or delays, please reach out to our support team:

1. Contact Customer Support

   • If there are any discrepancies with your payment or you have concerns about your transaction, please contact our customer service team as soon as possible:
     • Email: support@sneakersx.co.za
     • Phone: +27 618 248 541
     • WhatsApp: +27 618 248 541

2. Provide Details

   • To resolve payment disputes quickly, please provide the following information:
     • Order Number
     • Payment Method
     • Amount Paid
     • Date of Payment
     • Details of the Issue

Our team will investigate the issue and work with you to find a resolution.

Frequently Asked Questions

Q: How long does it take to get paid as a vendor?

• Payments to vendors are typically processed within 5-7 business days after approval and quality checks. Payments will be made to your specified bank account or PayPal.

Q: Can I get a payment receipt for my purchase?

• Yes, after you make a payment, you will receive an email confirmation with all the details of your transaction.

Q: What if my payment fails?

• If your payment fails, you will be notified immediately. Please check your payment details and attempt the transaction again. If the issue persists, contact our customer support team for further assistance.

Q: How will I receive my refund?

• Refunds will be processed using the same method you used for the original payment. Refunds typically take 5-10 business days depending on the payment method.

Need Help with Payments? Contact Us

If you need further assistance regarding payments, refunds, or any issues, our customer service team is here to help:

• Email: support@sneakersx.co.za
• Phone: +27 618 248 541
• WhatsApp: +27 618 248 541
• Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM

We’re committed to ensuring smooth transactions and resolving any payment issues quickly.