Help with password

If you’ve forgotten your password, it’s easy to reset it:

Go to the Login Page
- Visit the Sneakers X website and click on the “Login” button at the top right corner.
Click on “Forgot Password?”
- On the login page, click the “Forgot Password?” link located below the login fields.
Enter Your Email Address
- Enter the email address associated with your Sneakers X account.
Check Your Email
- We’ll send you an email with a link to reset your password. Be sure to check your spam/junk folder if you don’t see it in your inbox.
Reset Your Password
- Click the link in the email and enter your new password. Make sure your password is strong and unique to keep your account secure.
Log In with Your New Password
- Once your password is reset, return to the login page and log in with your new credentials.

If you want to change your password for security reasons, follow these steps:

Log In to Your Account
- Go to the Sneakers X website and log in with your current password.
Go to Account Settings
- Once logged in, click on your profile icon in the top right corner. Select “Account Settings” from the dropdown menu.
Select “Change Password”
- In the Account Settings section, click on “Change Password.”
Enter Your Current and New Password
- Enter your current password, followed by your new password. Confirm your new password by entering it again.
Save Changes
- Click “Save Changes” to update your password.

If your account is locked due to multiple incorrect password attempts, follow these steps:

Wait for 30 Minutes
- After several unsuccessful attempts, your account may be temporarily locked for security reasons. Wait for about 30 minutes before trying again.
Reset Your Password
- If you still can’t log in, follow the steps under Forgot Your Password? to reset your password and regain access.

If you’re unable to reset your password or didn’t receive the reset email, here are a few steps you can take:

Check Your Spam/Junk Folder
- Sometimes, the reset email might end up in your spam or junk folder. Be sure to check there.
Try a Different Email Address
- Ensure you’re using the correct email address linked to your Sneakers X account.
Contact Customer Support
- If you’re still having trouble, contact us directly at support@sneakersx.co.za or call +27 618 248 541 for assistance.

Q: How do I create a strong password?

Use a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable words like your name or birthday.

Q: How often should I change my password?

Q: Can I use the same password for multiple accounts?

For security reasons, it’s best to use different passwords for different accounts. Consider using a password manager to keep track of your passwords.

If you’re still having issues with your password or account, feel free to reach out to our customer support team:

We’re here to help ensure your Sneakers X account stays secure and accessible!

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