How do I cancel an order?

To ensure that your order is processed efficiently, we ask that you review the following cancellation guidelines:

Cancellation Timeframe
- You can request to cancel your order within 24 hours of placing it. After this time, we may not be able to process cancellations, as your order may already be in the shipping process.
Eligibility for Cancellation
- Orders that have not yet been processed or shipped are eligible for cancellation. If your order has already been shipped, you will need to follow our Return Policy for returns and refunds.
Custom Orders
- Orders for customized or special request items are not eligible for cancellation. Please double-check your order before confirming to avoid such issues.

If your order is eligible for cancellation, here’s how to proceed:

Log Into Your Account
- Visit the Sneakers X website and log in to your account.
Go to “My Orders”
- Once logged in, navigate to the “Orders” section from your account dashboard.
- Find the order you wish to cancel.
Request Cancellation
- If the option to cancel is available, click “Cancel Order” next to the relevant order.
- If the “Cancel Order” button is not visible, it means your order is already being processed or shipped.
Confirm the Cancellation
- Once you’ve selected “Cancel Order,” you’ll be asked to confirm your cancellation.
- After confirmation, we will process your cancellation request. You will receive an email notification regarding the status of your order.

Once your cancellation is processed, we will take the following steps:

Refund
- If your order is canceled before shipping, we will issue a full refund to your original payment method. Please allow 5–7 business days for the refund to reflect in your account.
Order Status
- You will receive an email confirming that your order has been canceled and that a refund is being processed. If the order has already been shipped, you will be instructed to follow our Return Policy to return the item and receive a refund.

Q: Can I cancel my order after it has been shipped?

Unfortunately, once an order has shipped, it cannot be canceled. However, you can follow our Return Policy to return the item for a refund.

Q: How do I know if my order is eligible for cancellation?

If the order hasn’t been processed or shipped yet, it will be eligible for cancellation. Check your account to see if the “Cancel Order” option is available.

Q: Will I get a refund if I cancel my order?

Yes, if your order is canceled before it ships, you will receive a full refund. Refunds are processed to your original payment method and usually take 5–7 business days to reflect.

Q: What if I can’t cancel my order online?

If you cannot cancel your order using the website, please contact our customer service team immediately at support@sneakersx.co.za or +27 618 248 541 for assistance.

If you need assistance with canceling your order or have any other questions, our customer support team is available to help:

We’re here to assist you and ensure your shopping experience is as smooth as possible!

Returns & Refunds