How will I be refunded?

Refund Eligibility
- You are eligible for a refund if your order has been canceled, returned, or if you’ve received a faulty or damaged item.
- Refunds are also available for orders that were incorrectly processed or shipped.
Refund Timeframe
- Once your return or cancellation is processed and approved, your refund will be issued within 5–7 business days. Please note that the exact timeframe may vary depending on your payment method and bank processing times.

Refunds will be processed to the original payment method used for your purchase. Here’s how refunds work depending on your payment method:

Bank Transfer
- If you paid via bank transfer, the refund will be issued back to your bank account. Please ensure the bank details are accurate when processing the refund.
- Refunds via bank transfer typically take 5–7 business days to reflect in your account, depending on your bank’s processing time.
PayPal
- If you paid via PayPal, the refund will be processed to your PayPal account. This is typically faster and will appear in your PayPal balance within 1–3 business days.
- If the payment was made via a linked card in PayPal, the refund will be credited to the original card.
MasterCard or Visa Card
- If you paid via MasterCard or Visa, the refund will be issued back to the card used for the purchase. It usually takes 5–7 business days for the refund to show on your card, depending on your card provider.

Refund Confirmation
- Once your refund has been processed, you will receive a confirmation email notifying you that your refund has been issued.
Refund Timeline
- Depending on your payment method, refunds can take anywhere from 1 to 7 business days to appear in your account or payment method. Please check with your bank, PayPal, or card provider if you don’t see the refund within this period.
Partial Refunds
- In the case of a partial refund (such as for returned items), only the value of the returned items will be refunded, and any shipping fees will not be refunded unless the item was faulty or damaged.

Q: Can I get a refund for a sale or discounted item?

Yes, sale or discounted items are eligible for a refund as long as they meet our return criteria. This includes items returned within the 14-day return window and in their original condition.

Q: Will I be refunded for shipping costs?

Shipping costs will only be refunded if the return is due to an error on our part (e.g., faulty or damaged items). If you’re returning an item for other reasons (e.g., change of mind), shipping costs are non-refundable.

Q: I haven’t received my refund yet, what should I do?

Refunds can take up to 7 business days depending on your payment method. If you haven’t received it after this period, please reach out to us via email at support@sneakersx.co.za and we will assist you.

Q: Can I exchange my item instead of getting a refund?

Yes! If you prefer an exchange rather than a refund, please contact our customer service team to arrange for an exchange based on the availability of the desired item.

If you have any questions or need assistance with your refund, our customer support team is here to help:

We want to ensure you’re satisfied with your experience, and we’ll work with you to resolve any issues related to refunds.

Returns & Refunds