I would like to return my order

Return Policy

To ensure a smooth return, please keep the following in mind:

1. Return Window

   • Returns must be made within 14 days of receiving your order. After this period, we are unable to process returns.

2. Condition of Items

   • To qualify for a return, the items must be unused, in their original packaging, and in resellable condition. This includes:
     • Unworn sneakers
     • Original box and tags attached
     • No signs of wear, dirt, or damage

3. Non-Returnable Items

   • Some items, such as customized shoes or final sale items, are not eligible for return. Please check the product description for details.

How to Return Your Order

1. Request a Return

   • Log in to your Sneakers X account and go to the “Orders” section.
   • Select the order you wish to return and click “Return Item”.
   • Fill out the return form, including the reason for return, and submit your request.

2. Receive Return Instructions

   • Once your return request is approved, you will receive an email with return instructions, including the return address and any relevant return labels.

3. Pack the Item

   • Carefully pack the item(s) in the original packaging. Ensure all tags, boxes, and accessories are included.

4. Ship the Return

   • Send the item(s) back using the provided return label (if applicable). Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Wait for Confirmation

   • Once we receive your return, we will inspect the items and process your refund or exchange within 5–7 business days.

Refunds and Exchanges

• Refunds

  • Refunds will be issued to the original payment method used during checkout. Please allow 5–7 business daysfor the refund to appear in your account, depending on your bank or payment provider.

• Exchanges

  • If you wish to exchange an item, please contact our customer service team for assistance in finding the right size or model. Exchanges are subject to availability.

Return FAQs

Q: How do I know if my return is approved?

• You’ll receive an email confirmation once your return request is approved. We will also notify you when your return has been received and processed.

Q: Can I return a sale item?

• Sale items are eligible for return as long as they meet the conditions of our return policy. Always check the product page for specific terms.

Q: Who pays for return shipping?

• Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect. In those cases, we’ll cover the shipping costs.

Q: How long does it take to process my return?

• Returns typically take 5–7 business days to be processed once received. Refunds will be issued within this time frame.

Need Help with a Return? Contact Us

If you need assistance with your return or have any questions, our customer support team is here to help:

• Email: support@sneakersx.co.za
• Phone: +27 618 248 541
• WhatsApp: +27 618 248 541 (for updates and support)
• Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM

We want to ensure you have a great experience shopping with Sneakers X, and we’re happy to assist with your return!