What Is an In-Store Consultation?
Our in-store consultations are a one-on-one service where our sneaker experts assist you with:
- Finding the Perfect Fit: Ensuring the sneakers you choose offer comfort and style.
- Style Recommendations: Helping you pair sneakers with your wardrobe or lifestyle.
- Exclusive Access: Viewing limited edition and members-only collections.
••Membership Guidance: Assisting with account-related queries or membership upgrades.
Who Is Eligible for In-Store Consultations?
In-store consultations are exclusively available to:
- Members with a valid Sneakers X Membership Card.
- Approved Customers who have been verified by our team.
If you are a new customer, we encourage you to apply for membership to unlock this and other exclusive benefits.
How to Book an In-Store Consultation
- Log In to Your Account:
- Access your Sneakers X account on our website.
- Go to the “Consultation Booking” Page:
- Navigate to the “In-Store Consultation” section and select your preferred store location.
- Choose a Date and Time:
- Select an available time slot that works for you.
- Confirm Your Booking:
••You will receive a confirmation email or SMS with your appointment details.
What to Expect During Your Visit
When you arrive for your in-store consultation, you’ll enjoy:
- A warm welcome from our team.
- Dedicated time with a sneaker expert.
- A chance to try on various sneakers, including exclusive collections.
- Personalized recommendations tailored to your preferences.
Frequently Asked Questions
Q: Can I visit the store without a consultation booking?
- Only members and approved customers are allowed in-store. Booking a consultation ensures that you receive dedicated attention from our team.
Q: How long does a consultation last?
- Consultations typically last 30–45 minutes, depending on your needs.
Q: Can I reschedule my consultation?
- Yes, you can reschedule by accessing your booking confirmation email and selecting the “Reschedule” option.
Q: Is there a fee for the consultation?
No, in-store consultations are a complimentary service for eligible customers.
Need Help? Contact Us
For assistance with booking or eligibility inquiries, please reach out to us:
- Email: support@sneakersx.co.za
- Phone: +27 618 248 541
Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM
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