How to Manage Your Account
Log In to Your Account
- Visit the Sneakers X website and log in with your username and password. If you’re a Card Holder Member, you automatically have an account linked to your membership.
Update Your Personal Information
- To keep your account details current, you can edit your name, shipping address, and contact information in the “Account Settings” section.
Manage Your Payment Methods
- Add, update, or remove payment methods like PayPal, Mastercard, Visa, or Bank Transfer from your account.
View Your Order History
- Track your previous orders and check the status of current purchases from your account dashboard.
Manage Your Rewards
- Keep track of your weekly and monthly rewards under the “Rewards” section in your account. Redeem rewards directly from your dashboard.
Change Your Password
- If you need to change your password for security reasons, go to “Account Settings” and select “Change Password.”
WhatsApp Updates for New Arrivals and Updates
Stay in the loop with the latest sneakers, exclusive offers, and exciting new arrivals at Sneakers X by joining our WhatsApp updates service!
How to Join
- Add Sneakers X to your WhatsApp contacts: +27 618 248 541.
- Send a message with the word “Updates” to subscribe.
- Once you’re subscribed, we’ll send you notifications for:
- New arrivals
- Special promotions and sales
- Weekly and monthly rewards
- Sneaker launches and restocks
Manage WhatsApp Notifications
- If you want to update your notification preferences or unsubscribe, simply send a message with the word “Unsubscribe” to the same WhatsApp number.
Privacy
- We respect your privacy! Your contact information will only be used for sending relevant updates, and you can unsubscribe at any time.
Frequently Asked Questions
Q: How do I recover my account if I forget my password?
- Click on the “Forgot Password?” link on the login page, and follow the instructions to reset your password via email.
Q: Can I use my Sneakers X account for multiple devices?
- Yes, your account is accessible on any device where you can log in with your credentials.
Q: Do I need to subscribe to WhatsApp updates?
- No, subscribing to WhatsApp updates is optional. However, we highly recommend it if you want to stay informed about the latest arrivals and special offers.
Q: Can I update my WhatsApp preferences at any time?
- Yes, you can adjust your preferences or unsubscribe at any time by messaging “Unsubscribe” to the WhatsApp number.
Need Help? Contact Us
For assistance with managing your account, accessing rewards, or using WhatsApp updates, feel free to contact us:
- Email: support@sneakersx.co.za
- Phone: +27 618 248 541
- WhatsApp: +27 618 248 541 (for updates and support)
- Operating Hours: Monday–Friday, 9:00 AM to 6:00 PM
Thank you for being part of the Sneakers X family! We’re excited to provide you with an enhanced shopping experience and keep you updated on the best in sneakers.
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